Help centre
Every question about using Tenarize, answered
124 answers covering compliance, tenancy agreements, rent collection, deposits, maintenance and more — written separately for landlords and for tenants.
Start with your side of the tenancy
Landlord help centre
Everything about running a rental portfolio in Tenarize — compliance checklists, tenancy agreements, rent collection, maintenance, reporting and your subscription. Search, or browse by topic.
- Getting started7
- Properties and portfolio8
- Tenants and vetting6
- Compliance and certificates7
- Tenancy agreements and e-signature7
- Move-in, inventory and inspections6
- Ending or renewing a tenancy5
- Collecting rent12
- Billing and your subscription7
- Maintenance and suppliers6
- Documents and reporting4
- Notifications and reminders3
- Account, data and security8
Tenant help centre
Your landlord uses Tenarize to run your tenancy. This covers getting into your portal, signing your agreement, paying rent, reporting problems and getting your deposit back — plus what your rights are along the way.
- Getting started4
- Your tenancy and documents4
- Signing your tenancy agreement4
- Paying rent7
- Late payment charges2
- Your deposit3
- Inventory and inspections4
- Reporting a problem3
- Moving out3
- Your data and privacy4
Commonly asked
- LandlordsWhat does Tenarize cost?£15/month for 1–5 properties, £35 for 6–10 and £75 for 11–20, plus £1 per property beyond 20 — or 20% less if you pay annually.
- LandlordsHow does rent collection work?Rent is collected by Bacs Direct Debit into your own Stripe account — you connect a payout account once, your tenant authorises a mandate once.
- LandlordsWhat's on the compliance checklist?Ten items covering gas safety, EICR, EPC, alarms, the Renters' Rights Act information sheet, Legionella, insurance, deposit paperwork and the agreement.
- LandlordsCan I still serve a Section 21 no-fault eviction notice?No. Section 21 was abolished entirely by the Renters' Rights Act from 1 May 2026, for new and existing tenancies alike, and Tenarize does not offer it.
- TenantsHow do I pay rent through Tenarize?Set up a Direct Debit once from your tenancy page, then either press 'Pay rent now' each month or switch on auto-pay and let it go out by itself.
- TenantsWhy does my bank statement say 'Stripe' instead of my landlord's name?Because Stripe is the payment provider collecting the Direct Debit — that's normal and it is your rent payment, not a mistake or a duplicate charge.
- TenantsHow do I know my deposit is protected?Your tenancy page shows the scheme and reference once your landlord registers it — which they must do within 30 days of receiving it.
- LandlordsI already have tenants. Can I bring existing tenancies into Tenarize?Yes — 'Import existing tenancy' skips the parts that only make sense for a new let, so you aren't re-vetting a tenant who moved in years ago.
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.
Still stuck?
If the answer isn't here, tell us — questions people ask us end up on this page.
All 124 questions
Landlords
Getting started
Properties and portfolio
- How do I add a property?
- The postcode didn't fill in when I picked an address. What now?
- Can I let a property room by room, like an HMO?
- How do I handle a building containing several flats?
- Does Tenarize track HMO and selective licensing?
- What is the map view for?
- Can I store photos of a property?
- How do I delete a property or a tenancy?
Tenants and vetting
- What's on the vetting checklist?
- How does Tenarize handle Right to Rent follow-up checks?
- How do I invite a tenant to their portal?
- My tenant has lost access to their portal account. What do I do?
- Can I give tenants a different contact address instead of my personal one?
- What can my tenant actually see about their tenancy?
Compliance and certificates
- What's on the compliance checklist?
- Will Tenarize tell me when a certificate is about to expire?
- How do I replace a certificate that's expired mid-tenancy?
- What happens if my EPC is rated F or G?
- How does Tenarize help with deposit protection?
- Is there a limit on how much deposit I can take?
- Can I keep some documents private from my tenant?
Tenancy agreements and e-signature
- How does the tenancy agreement work?
- Has the tenancy agreement been checked by a solicitor?
- Can I change what's in the tenancy agreement?
- My tenant has asked for a change to the agreement. What happens?
- My tenant declined the agreement, or has never signed it. How do I unstick the tenancy?
- Can I use my own tenancy agreement instead of the generated one?
- Is there a different agreement for a room in an HMO?
Move-in, inventory and inspections
Ending or renewing a tenancy
Collecting rent
- How does rent collection work?
- What does Tenarize charge me to collect rent?
- What details do I have to give to set up rent collection?
- How long does a rent payment take to arrive?
- Can rent be collected automatically every month?
- A rent payment failed. What happens?
- How do I see who is behind on rent right now?
- Can I charge interest on late rent?
- Can I let a tenant off an accrued late payment charge?
- What happens if a tenant reverses a rent payment?
- What does the rent payment look like on my tenant's bank statement?
- Can I get a rent statement for my accountant?
Billing and your subscription
Maintenance and suppliers
Documents and reporting
Notifications and reminders
Account, data and security
- Can I turn on two-factor authentication?
- Will I be told if something changes on my account?
- I think someone else has access to my account. What do I do?
- Does Tenarize store my bank details, or my tenant's?
- Who else processes my data?
- How do I export everything Tenarize holds about me?
- How do I delete my Tenarize account?
- How do I report a bug or ask for a feature?
Tenants
Getting started
Your tenancy and documents
Signing your tenancy agreement
Paying rent
- How do I pay rent through Tenarize?
- What is auto-pay, and is it compulsory?
- How long does a rent payment take to go through?
- Why does my bank statement say 'Stripe' instead of my landlord's name?
- How do I change the bank account rent comes out of?
- My rent payment failed. What happens now?
- Where can I see what I've paid?