What details do I have to give to set up rent collection?

Enough for Stripe to verify you: name, date of birth, address, phone and email as an individual, or company details plus every director and 25%-plus owner.

Stripe has to verify whoever is receiving money. What that takes depends on how you let:

  • As an individual — your name, date of birth, home address, phone number and email, plus the bank account for payouts.
  • As a company — the company's registered details including its Companies House number and a phone number, plus a representative and every director, every owner of 25% or more, and every senior executive as named people with their own dates of birth, addresses and email addresses. You also tick to confirm that the people listed are the complete set.

If Stripe still needs something, the outstanding items are shown by name on the payments page — including which person they relate to — so you can see exactly what's blocking you.

Worth knowing: Phone numbers need to be in international format. The fields start with '+44 ' and a typed '07…' straight after it is corrected automatically.

Not legal advice

These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.

Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.

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