I don't agree with something in the inventory report. What can I do?
Raise a query against the whole report or one specific room — your landlord must either respond in writing or correct the report and re-send it.
You don't have to choose between signing something you disagree with and refusing outright. On a report awaiting your signature there's an option to raise a query, either against the report generally or against one named room.
Your landlord then has two options, and both leave a record:
- Dismiss it — they must write a response explaining why, and you're emailed it. The report is unchanged.
- Edit and re-send — they reopen the walkthrough, correct the notes or photos, and a new report is generated and sent to you both for signature.
Worth knowing: A query can only be marked resolved by actually re-sending a corrected report. Your landlord can't quietly close it without either changing something or writing to you.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.