What do I do in an emergency?
Don't rely on the portal. Call the emergency services or your utility's emergency line first, then log it in Tenarize afterwards as a record.
The portal notifies your landlord, but it isn't monitored around the clock and it is not an emergency service.
- Smell gas — leave the property and call the National Gas Emergency Service on 0800 111 999 immediately.
- Fire, or immediate danger to life — call 999.
- Major water leak — turn off the stopcock and call your landlord directly.
- Electrical danger — turn off at the consumer unit and call your landlord or a qualified electrician.
Then log the issue in the portal with the urgency set appropriately, so there's a dated written record of what happened and when.
Related answers
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.