Can rent be collected automatically every month?
Yes — set the rent due day on the tenancy and your tenant switches auto-pay on from their portal; Tenarize then charges the rent on that day each month.
You set the rent due day on the tenancy — either when you set the terms, or at any time afterwards if it needs correcting. Your tenant then switches auto-pay on themselves from their portal.
Auto-pay is the tenant's decision, not yours, because they own the Direct Debit mandate. Once it's on, a daily sweep charges each due tenancy on its due day.
- A tenant can still press Pay rent now with auto-pay on — Tenarize checks whether the month has already been paid rather than the source of the payment, so nobody is double-charged.
- A failed attempt schedules an automatic retry four days later, then another four days after that. Only once those are exhausted does the month count as a real failure.
- Two failed months in a row switches auto-pay off and emails both of you. It switches back on automatically if the tenant then links working bank details.
Related answers
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- How does rent collection work?
- What does Tenarize charge me to collect rent?
- What details do I have to give to set up rent collection?
- How long does a rent payment take to arrive?
- A rent payment failed. What happens?
- How do I see who is behind on rent right now?
- Can I charge interest on late rent?
- Can I let a tenant off an accrued late payment charge?
- What happens if a tenant reverses a rent payment?
- What does the rent payment look like on my tenant's bank statement?
- Can I get a rent statement for my accountant?
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.