What happens if I delete my tenant account?
Your login is deleted and you lose portal access, but the tenancy record itself stays with your landlord — they're required to keep it.
Deleting your account from your profile page (confirmed with your password) removes your login. The tenancy, its documents and its history remain with your landlord, simply no longer linked to an account.
That's deliberate. A landlord has to be able to produce compliance and tenancy records — for a deposit adjudication, a tribunal or a data request — and a tenant closing a login can't erase the landlord's own obligations.
Worth knowing: Download your data first if you want a copy. Deletion is not reversible, though your landlord can invite you again later if the tenancy is still running.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.