How do I pay a late payment charge?

It's a separate payment from the rent card, never bundled into your rent and never taken by auto-pay.

If interest has accrued, your rent card shows what's accrued and a Pay late fee button. It's a distinct payment from the rent itself — it's never added onto a rent charge, and auto-pay never collects it.

You're emailed a confirmation showing the rate applied, how many days overdue the rent was, and the due date — the arithmetic you'd need to check the figure yourself.

Worth knowing: Your landlord can waive an accrued charge. If they have, the payment is refused with a message saying so — you don't owe it.

Not legal advice

These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.

Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.

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