Can I download my own data?
Yes — Download my data on your profile gives you a zip with your tenancy details, your documents and your rent payment history.
Download my data on your profile page produces a zip containing a structured file of your tenancies and rent payments, plus the actual document files you're entitled to — your agreement, safety certificates and inventory report.
It deliberately excludes your landlord's own vetting records about you, which are their records rather than yours to export from here. You can still ask them for those directly under your data protection rights.
Worth knowing: This export keeps working even if your landlord's subscription lapses and the rest of the portal is locked — so you're never cut off from your own paperwork.
Related answers
More in Your data and privacy
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.