My rent payment failed. What happens now?

• You and your landlord are both emailed as soon as the failure comes back.
• The month reopens as unpaid, so you can pay it again from the portal.
• If it was an auto-pay attempt, a retry is scheduled four days out, and another four days after that.
• Two failed months in a row switches auto-pay off, and both of you are told.

If the cause was the account itself — a closed account, or a cancelled mandate — use change bank details before the retry fires.

Worth knowing: Rent that isn't paid is still owed. Speak to your landlord early if there's a problem — a missed payment can eventually lead to interest being charged and, if it goes on, to possession proceedings.