What can my landlord see that I can't?
Their vetting records about you, their private notes, what repairs cost them, and anything they've marked landlord-only.
Some things are deliberately one-way:
- The vetting checklist — right to rent, ID, income, credit check and references — and any documents attached to it.
- Anything marked landlord-only, such as mortgage paperwork or correspondence.
- What a repair cost and any supplier invoice attached to a maintenance request.
- The raw room-by-room photos taken during a walkthrough. You get the finished inventory report, not the working photos.
This works the other way too: your landlord doesn't see your password, and if you delete your portal login they keep only the tenancy record they're legally obliged to keep — not your account.
Worth knowing: You always have the right to ask your landlord what personal data they hold about you. You can also download everything Tenarize holds for you yourself.
More in Your tenancy and documents
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.