How do I create my tenant account?
Your landlord sends you an invite email with a link and a one-time code — follow it, set your own password, and you're in.
- Your landlord invites you. You'll get an email with a link containing a one-time code.
- Follow the link, check the details shown are yours, tick to accept the terms and privacy policy, and set a password.
- That's it — you're signed in, and the tenancy appears on your portal home.
You set your own password. Your landlord never sees it and can't set one for you.
Worth knowing: Invite codes expire after 14 days. If yours has, you'll get a clear message saying so — just ask your landlord to send a new one.
Related answers
More in Getting started
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.