How do I report a repair or a problem?
Use Report an issue on your tenancy page — pick a category and urgency, describe it, and your landlord gets an email and an in-app alert straight away.
- Open your tenancy and choose to report an issue.
- Pick the category and urgency, and describe the problem — what it is, where it is, and when it started.
- Send it. Your landlord gets an in-app notification and an email immediately.
The request appears on your tenancy page with its status, so you can see when it moves from Open to Assigned (a tradesperson has been picked) and then to Resolved.
Worth knowing: Report things in writing through the portal even if you've also mentioned them in person. A dated record of when you reported a problem is genuinely useful if it isn't dealt with.
More in Reporting a problem
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.