How do maintenance requests work?
Your tenant reports an issue from their portal, or you log one yourself; it carries a category, urgency and status, and you can assign a supplier to it.
A maintenance request belongs to a property and, usually, a tenancy. It records who reported it, a category, an urgency and a status of Open, Assigned, Resolved or Cancelled.
- Your tenant reports issues from their portal. You get an in-app notification and an email.
- You can log one yourself from the property page or the maintenance list — a boiler service you've noticed is due, damage found at an inspection.
- Assigning a supplier moves the request to Assigned automatically. That's also the point at which Tenarize stops chasing you about it in the weekly digest, because you've clearly acted on it.
You can record what the work cost and attach the invoice — see tracking repair costs.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.