What is Tenarize and why has my landlord asked me to sign up?
Tenarize is the software your landlord uses to run the tenancy — the portal is where you review and sign documents, pay rent, see your paperwork and report problems.
Tenarize is UK property management software. Your landlord uses it to keep the tenancy's compliance paperwork, agreements and rent in one place. Your side of it is the tenant portal.
From the portal you can:
- Review the tenancy terms and your safety certificates before you commit to anything.
- Read and e-sign your tenancy agreement, and ask for a change first if something isn't right.
- Set up a Direct Debit and pay rent, or let it go out automatically each month.
- See your rent payment history, meter readings and deposit protection details.
- Report a maintenance problem and follow what's happening with it.
Worth knowing: The portal is free for you. Your landlord pays for Tenarize; you're never charged for using it.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.