How do I get my deposit back at the end?

Your landlord records the return, the amount and any deductions — and the check-out inventory is the evidence any deduction has to be justified against.

At the end of the tenancy your landlord records the date the deposit was returned, the amount, and any deductions. Tenarize reminds them if a return looks overdue.

Deductions have to be justified against the condition of the property, which is exactly what the check-out inventory is for. A check-out report produced by Tenarize's walkthrough tool puts the move-in and move-out photographs of each room side by side, so a claimed deduction can be checked against how the room actually looked when you arrived.

If you disagree, the protection scheme holding your deposit runs a free dispute resolution service. Raise it with them — and check the report carefully before signing it in the first place, since you can query it rather than just signing or refusing.

Not legal advice

These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.

Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.

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