What is auto-pay, and is it compulsory?
Auto-pay collects the rent automatically on your due day each month. It's entirely your choice — only you can switch it on or off.
With auto-pay on, the rent is collected on your rent due day each month without you doing anything. It's opt-in and controlled entirely by you from your tenancy page — your landlord can't switch it on for you, because you're the one who authorised the mandate.
- You can still press Pay rent now with auto-pay on. Tenarize checks whether the month has already been paid, so you can't be charged twice.
- You can switch it off whenever you like.
- If a payment fails, another attempt is made four days later, and once more four days after that, before it counts as a failed month.
Worth knowing: If auto-pay is switched off automatically after two failed months, linking working bank details switches it back on and emails you both — so you aren't quietly opted back in without knowing.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.