TenantsYour data and privacy
Who handles my information, and is it secure?
Data is held encrypted in the EU, your bank details are typed on Stripe's own page and never reach Tenarize, and every processor involved is listed publicly.
- Your bank details never reach Tenarize. The Direct Debit is set up on Stripe's own hosted page. Tenarize only ever holds Stripe references, never a sort code or account number.
- Data is encrypted in transit and at rest, and hosted in the EU.
- Documents are served through authenticated links, not public URLs — a document link doesn't work for anyone not entitled to it.
- Every third party involved — Stripe, BoldSign, Google Maps, Resend, Cloudflare, Render, OpenFreeMap — is named in the Data Processing Agreement with what it does.
More detail is on the security page and in the privacy policy.
Related answers
More in Your data and privacy
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.