Why does my bank statement say 'Stripe' instead of my landlord's name?
Because Stripe is the payment provider collecting the Direct Debit — that's normal and it is your rent payment, not a mistake or a duplicate charge.
Rent is collected through Stripe, a regulated payment provider. On a Bacs Direct Debit, the name shown on your statement is the name of whoever collects it — so it reads as Stripe rather than your landlord or Tenarize.
Stripe also emails you the mandate confirmation and advance notice before each collection, so you always have a record of the amount and the date it's due.
Worth knowing: If you see a Direct Debit you genuinely don't recognise, check the amount and date against your rent history in the portal before contacting your bank — and ask your landlord if it still doesn't match.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.