My invite has expired or I can't log in. What do I do?
Use 'Forgot password' on the tenant login page first; if the problem is the email address itself, ask your landlord to reset your portal account.
- Forgotten password — use the Forgot password link on the tenant login page. You'll be emailed a reset link, valid for an hour and usable once.
- Expired invite — ask your landlord to send a new one. Codes last 14 days.
- Wrong or inaccessible email address — ask your landlord to use Reset portal account. That clears the old login and issues a fresh invite to the corrected address.
- Locked out after wrong passwords — five failures locks the account for fifteen minutes. Wait it out, or reset your password.
Worth knowing: If your landlord changes your email address or resets your account, you're emailed about it and it's recorded in the tenancy's history. You should never be moved without knowing.
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Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.