What happens after I report something?
Your landlord is alerted immediately, and Tenarize keeps reminding them weekly until they assign it to someone or resolve it.
Your landlord gets an immediate notification and email. The request then sits in their outstanding list, and Tenarize includes it in their weekly digest email every Monday until they act on it — assigning a supplier, resolving it, or cancelling it.
You can see the status change on your tenancy page. What you won't see is what the work cost or any supplier invoice — those are private to your landlord.
Worth knowing: Tenarize chases your landlord; it doesn't carry out repairs or set deadlines for them. If a genuine disrepair problem isn't being dealt with, your council's environmental health team can act, and Citizens Advice or Shelter can tell you how.
More in Reporting a problem
Not legal advice
These answers describe how Tenarize works and summarise the law in England as the product implements it. They are not legal advice about your situation, and the law changes. For free independent help, Citizens Advice and Shelter both cover renting in England; for anything unusual or contested, take advice from a solicitor.
Tenarize does not currently support Scotland, Wales or Northern Ireland, whose tenancy regimes are different.